No, not at all. We use a third-party app to seamlessly link your social media accounts together, without ever sharing your passwords.

While we cannot guarantee that every piece of content we produce will achieve optimal results, our team is committed to effectively communicating your message to your intended target audience. We understand that we don't always get it right, and we rely on your feedback to learn and adapt our approach accordingly. Additionally, we use data and analytics to continuously improve our work and ensure that we're delivering the best possible results for your business.

You can log into your account on our website and find the subscription cancellation or pause option in your account settings. Alternatively, you can email joey@tluxmedia.com and we can assist you in canceling or pausing your account. We understand that circumstances may change, so we ask that you communicate with us as early as possible. Our team is always here to assist you and help you find the best solution.

It typically takes us about on 2 days to create the first round of content for your social media accounts. You will need to connect your accounts with our platform to ensure successful scheduling of your posts. In the event that we fall behind, we'll make up for it by posting more content for that week until we're fully caught up.

Under this plan, you are entitled to one revision. Due to the fast-paced nature of social media, our workflow involves creating, posting, and analyzing data before repeating the process. As a result, we have a particular approach that enables us to deliver results quickly and effectively. To ensure a smooth revision process, we request that all revision notes be made in Google Comments Workplace. If revision notes are not provided in a timely manner, Joey the creative director, will make the appropriate creative decision for the content and move forward.